Frequently Asked Questions

  1. Q: My Internet suddenly disconnects after I have just signed on:
  2. Q: I have "Call Waiting" on my phone line. When I am connected to the Internet I often get "kicked off" for no apparent reason. Why?
  3. Q: When I sign on to the Internet it says 'Page cannot be displayed'
  4. Q: When I sign on to the Internet it says 'Password Incorrect, Cannot find Server'
  5. Q: When I try to sign on to the Internet it comes up with an error message about the Modem:
  6. Q: I am getting the message that "Windows has performed an illegal operation and is shutting down the program"
  7. Q: My email keeps disconnecting within minutes of signing in:
  8. Q: When I am in my Email program, it will not download all of my messages, and it seems to be taking a long time!
  9. Q: My email is jammed, and I have already verified that these messages are not being held at Orillia ProNet. Why are they taking so long?
  10. Q: I can receive emails, but I cannot send any out…..
  11. Q: When I send an email it appears as though I have sent it, but it is never received by the person I was trying to send it to:
  12. Q: I downloaded a 'CHAT' program such as MSN Messenger, ICQ, Yahoo Messenger….Now my email program does not work, why?
  13. Q: I am unable to reply to an email that was sent to me, and I receive a Mailer Demon/Postmaster message:
  14. Q: How do I block unwanted incoming email messages?
  15. Q: How do I get my name to show on the messages I send out?
  16. Q: If I take a trip am I able to check my email while away?
  17. Q: Will I be able to use my telephone at the same time as my Internet?
  18. Q: How do I protect my computer from viruses?
  19. Q: My account with Orillia ProNet is going to run out tonight. I can't get to town. What are my alternatives?
  20. Q: Some websites appear strange or distorted when I view them. Why?
  21. Q: Why does my dial-up connection fail?
  22. Q: Why is my dial-up connection slow?

Simpler Computing - Wordpress Plugins - Help Desk Plugin
Simpler Computing - Wordpress Plugins - Help Desk Plugin